LM
Liezel M

1 reviews | Active since Mar 2014

17 Mar 2015, 07:44

Dont buy LG - ever!

in February of 2013 I bought a double door fridge freezer. When it was delivered there were three shelves missing (not your fault) took weeks to get sorted after about a six week waiting period the entire fridge was replaced. Then the freezer defrosted and the food went off When Steve finally came after booking 4 times with your call centre, I was told that the thermometer in the freezer had stopped working. This was replaced - then the dispenser stopped working. After numerous bookings Steve came out said the water in the pipes was frozen. I was very ill for the balance of 2013/14 I was unable to attend to this. At the beginning of 2015 I realised the warranty was going to expire so booked Steve again. I was then told that the door to the freezer had to be replaced which was done. Not long after that it stopped working again and when Steve came out it turned out that there was a loose wire in the door. The shelf in the fridge that the water dispenser rests on had also cracked into two and I have been trying to get that replaced. The ice/water is not working again. I called Steve 3 times he keeps telling me he is sorry he will come but this never happens!

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Replies (1)
LG Electronics
LG Electronics's reply17 Mar 2015, 08:11
Official
Hello Liezel.Miller,

Thank you very much for bringing your query regarding the complaint to our attention. Responding to customer needs is LG's first priority, and we appreciate it when customers take the trouble to let us know their needs or concerns.

Kind Regards.

LG Customer Care.