1 reviews | Active since Oct 2011
Don't buy LG brand
Bought an LG double door fridge inverter linear from Makro 8th June 2019 for R20k
It's a few days away from warranty expiry 2-June-2020 the fridge lights wont come on when you open the fridge, warning signal when fridge open not operable and fridge side freezes, warning CODE on display.
Called Lg and a repair technician was sent out the next day and after inspection technician mentioned mother board needs to be replaced. Ithen received a call that mother board needs to be ordered and he does not know when they will have instock.
The fridge is almost 2yrs I mean this is insane, makes me wonder if their fridges are made to last just till the warranty runs out? If this issues happened without warranty I would have to pop out out R550 call out out fee, mother board R3,000 labour?
There was a class action suites in america and Canada regarding inverter linear problems and customers were compensated or fridges replaced.
How does a family live without a fridge, i bought a brand I assumed was reliable, but by the look of things I doubt this fridge will last 10yrs.
Even if the fridge is fixed, it will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Technician was sent out to replace motherboard, I called LG to enquirer warranty on the new board fitted and I was informed it will only be 3 months, I requested for an email so I can have it in writing, i am
yet to get this written promise.
To my understanding their initial warranty was 2yrs and replaced board 3months, for a crucial component that runs the fridge, this looks like ****************, especially since the same inverter linear have had so many complaints and class action settled in usa/canada which resulted in refunds/ replacement and warranty extension.
It has been 24hrs and fridge is not colling as it should, 24hrs later butter is super soft, makes me wonder if food will quickly start going off, buying a product that looks good but does not serve the purpose it was intended for it's not fair on consumers.
I feel **********, I want my money back and this fridge gone!
Technician was sent out to replace motherboard, I called LG to enquirer warranty on the new board fitted and I was informed it will only be 3 months, I requested for an email so I can have it in writing, i am
yet to get this written promise.
To my understanding their initial warranty was 2yrs and replaced board 3months, for a crucial component that runs the fridge, this looks like ****************, especially since the same inverter linear have had so many complaints and class action settled in usa/canada which resulted in refunds/ replacement and warranty extension.
It has been 24hrs and fridge is not colling as it should, 24hrs later butter is super soft, makes me wonder if food will quickly start going off, buying a product that looks good but does not serve the purpose it was intended for it's not fair on consumers.
I feel **********, I want my money back and this fridge gone!
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care