RH
Richard H
1 reviews | Active since Jan 2015
04 Oct 2022, 15:18
Don't be fooled by LG Electronics !
Don't be fooled by LG, even if is what is printed on the LG products ! LG 10-year Warranty as I discovered, not actually a warranty. First you pay a non-refundable "service fee" to assess if your faulty product is covered by LG 10-Year Warranty. Then you pay a labour charge to allow LG to "honour" their 10-Year Warranty ! LG should stop the false advertising. Remote Diagnostics also printed on the product, as I was told by LG is not functional ? Why ? First, I was told by LG that Remote Diagnostic "does not work". Then I was told LG needs to do a physical assessment on the product. So, if it does happen to be the 10-Year Warranty part that is faulty you only pay over R500 for the faulty part that should be under warranty, to be replaced. LG Electronics Warranty.......say no more.
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Replies (4)0
Replies (4)
LG Electronics's replyOfficial
04 Oct 2022, 15:57 Good day, my name is Olivia
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply04 Oct 2022, 15:57
Official
Good day, my name is Olivia
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
RH
Richard H's updateReviewer Update
05 Oct 2022, 12:47Good afternoon, Olivia
Thank you for your reply yesterday.
While I did receive a call from LG Cape Town Service department yesterday, explaining that the fault is most likely to be the Magnetron (obviously common on LG) and that only the part was covered by the warranty, I still had to pay over R500 for the assessment and a labour charge to fit the part.
I dare LG to print on the front of the microwave, right next to the very fancy 10-Year Warranty label, "Pay for Assessment & Labour ONLY".
Update LG properganda Remove image.png 99.15 KB
Kind Regards
Richard
Thank you for your reply yesterday.
While I did receive a call from LG Cape Town Service department yesterday, explaining that the fault is most likely to be the Magnetron (obviously common on LG) and that only the part was covered by the warranty, I still had to pay over R500 for the assessment and a labour charge to fit the part.
I dare LG to print on the front of the microwave, right next to the very fancy 10-Year Warranty label, "Pay for Assessment & Labour ONLY".
Update LG properganda Remove image.png 99.15 KB
Kind Regards
Richard
RH
Richard H's update05 Oct 2022, 12:47
Reviewer Update
Good afternoon, Olivia
Thank you for your reply yesterday.
While I did receive a call from LG Cape Town Service department yesterday, explaining that the fault is most likely to be the Magnetron (obviously common on LG) and that only the part was covered by the warranty, I still had to pay over R500 for the assessment and a labour charge to fit the part.
I dare LG to print on the front of the microwave, right next to the very fancy 10-Year Warranty label, "Pay for Assessment & Labour ONLY".
Update LG properganda Remove image.png 99.15 KB
Kind Regards
Richard
Thank you for your reply yesterday.
While I did receive a call from LG Cape Town Service department yesterday, explaining that the fault is most likely to be the Magnetron (obviously common on LG) and that only the part was covered by the warranty, I still had to pay over R500 for the assessment and a labour charge to fit the part.
I dare LG to print on the front of the microwave, right next to the very fancy 10-Year Warranty label, "Pay for Assessment & Labour ONLY".
Update LG properganda Remove image.png 99.15 KB
Kind Regards
Richard
RH
Richard H's updateReviewer Update
06 Oct 2022, 11:16Good Morning Olivia
I have had no further contact from LG.
What happens when you escalate the matter ?
Does one get another "automated response" or is the matter escalated so that more people at LG can ignore their customers ?
Regards
Richard
I have had no further contact from LG.
What happens when you escalate the matter ?
Does one get another "automated response" or is the matter escalated so that more people at LG can ignore their customers ?
Regards
Richard
RH
Richard H's update06 Oct 2022, 11:16
Reviewer Update
Good Morning Olivia
I have had no further contact from LG.
What happens when you escalate the matter ?
Does one get another "automated response" or is the matter escalated so that more people at LG can ignore their customers ?
Regards
Richard
I have had no further contact from LG.
What happens when you escalate the matter ?
Does one get another "automated response" or is the matter escalated so that more people at LG can ignore their customers ?
Regards
Richard
RH
Richard H's updateReviewer Update
18 Oct 2022, 16:24Good Day
Complaint dated 4 October 2022.
Today,18 October and still counting the days for a solution !
Ask these questions before you by LG products.
What is LG Electronics real warranty ?
Does LG Smart diagnostic actually function on the product to diagnose faults ?
Regards
Richard
Complaint dated 4 October 2022.
Today,18 October and still counting the days for a solution !
Ask these questions before you by LG products.
What is LG Electronics real warranty ?
Does LG Smart diagnostic actually function on the product to diagnose faults ?
Regards
Richard
RH
Richard H's update18 Oct 2022, 16:24
Reviewer Update
Good Day
Complaint dated 4 October 2022.
Today,18 October and still counting the days for a solution !
Ask these questions before you by LG products.
What is LG Electronics real warranty ?
Does LG Smart diagnostic actually function on the product to diagnose faults ?
Regards
Richard
Complaint dated 4 October 2022.
Today,18 October and still counting the days for a solution !
Ask these questions before you by LG products.
What is LG Electronics real warranty ?
Does LG Smart diagnostic actually function on the product to diagnose faults ?
Regards
Richard