BT
Bernard T

1 reviews | Active since May 2015

06 Jan 2017, 13:29

Do YOU want to go through THIS?

<p>My dishwasher was reported faulty on 14 December 2016. The technician came out and told me that I should ask Makro to replace the unit as the PC board and pump had to be replaced. Makro was willing to do so if I provide them with the report from the technician but LG refused. </p> <p> </p> <p>The parts were ordered. The technician phoned me on 23 December to inform me that the parts will be installed on the 26th of December. He never came. I phoned him on the 27th of December and was told his bakkie broke down in Somerset West and that he can't tell me when it will be repaired. </p> <p> </p> <p>Eventually the parts were installed on the 2nd of January. Immediately after it's first cycle with the new parts it was unable to pump out water (OE error). This problem I never had before. The next day I again got the IE error. The technician came out on Wednesday the 4th but could not find anything wrong.</p> <p> </p> <p>LG now wants to send out another technician. I will be the fourth time a technician needs to visit be. The machine is a year and three months old and currently sells at around R12000.</p> <p> </p> <p>I will never support this company again. The service is pathetic. I have videos of these errors and will post them on Youtube. I will also share my correspondense with the technician and LG as proof of my ongoing struggle for the service I believe I am entitled to.</p>

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Replies (1)
LG Electronics
LG Electronics's reply06 Jan 2017, 13:50
Official

Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team.

Kind Regards.

LG Customer Care.