1 reviews | Active since Aug 2017

17 Feb 2021, 07:51

Do not purchase LG

I bought a LG fridge its about 5 years old, it just stopped cooling and the freezer part defrosted everything. I contacted LG and they asked me to call IRS Tronics in Durban to have the unit repaired. When the tech came out he told me the unit cannot be repaired and has to be s****ped. I have never heard of a unit that cannot be repaired and it was a pricey high end unit. People beware for LG refrigerators as they now may not be able to be repaired and you got to throw it away. The tech guy from IRS Tronics said that the unit has a gas leak and it would not be able to repair it. I will never buy LG again as this is very disappointing. The unit is a side by side model number GC-J237SLYV. I would like LG to give an explanation as to why their units is not repairable.

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Replies (1)
LG Electronics
LG Electronics's reply17 Feb 2021, 11:11
Official
Good day,

My name is Reuben from LG Customer Care,

I do apologize for the bad experience that you have had to endure.

I have lodged a formal complaint on the system and your reference number is as follow: VCU***

An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.

Warmest Regards
LG Customer Care

Best regards,