DA
Delore A
1 reviews | Active since Jun 2023
26 Jun 2023, 20:50
Dissatisfied Customer of LG Electronics
This is with reference to the complaint i lodged on the 26th of January 2023 regarding my LG Linear Refrigerator with the serial number: 207 TRMF1E115 and Model number: GR-P207BLXV
After Gordon Volkwyn came out to assess my refrigerator he initially stated that my defrost needed to be replaced there after upon his return he dismantled my fridge and and released the gas from refrigerator, refilled my gas (which he stated on the initial assessment that I did not need my gas or compressor to be replaced as it was NOT faulty) and did not close the valve properly and as result of the the butan gas leaked subsequently my compressor was damaged therefore changing the WHOLE assessment to my "compressor" needing to be replaced including a "fan heater" that was never replaced YET WAS PAID FOR IN CASH To GORDAN VOLKWYN!!!
After Gordon came out to repair the refrigerator it did not even last for a week and the refrigerator completely shut down!
To Date(which is 6 months later) I Am Still Without A Fridge and Mr Amos Mamabolo the Manager of Gordon Volkwyn cannot provide me with a solution due the error made by his *********** employee!!!!
Helpful (0)
Replies (2)0
Replies (2)
LG Electronics's replyOfficial
27 Jun 2023, 09:08Thank you for providing your details and apologies for the inconvenience.
Please expect a call from the concerned department.
Please expect a call from the concerned department.
LG Electronics's reply27 Jun 2023, 09:08
Official
Thank you for providing your details and apologies for the inconvenience.
Please expect a call from the concerned department.
Please expect a call from the concerned department.
DA
Delore A's updateReviewer Update
20 Jul 2023, 00:12I am beyond angry, furious and disappointed in management of LG ELECTRONICS. MR JAYSON MRS AMOS AND NOW MS FARAZANA OF THE LEGAL FINANCIAL SUPPORT DEPARTMENT
But before I vent I would like to Thank Mr Chris and Mr Tk the expert electrician.
I am beyond please and satisfied with their outstanding service. I highly recommend them. If anyone needs qualified expert electrician let me know I will connect you😂I'm serious
My refrigerator is working 💯
Thank you
This story has been dragging since January and 7 months later still going on.
LG Electronics management Mr Jayson and Mr Amos and now their financial legal department Ms Farazana.
The very first "original quote"that we accepted was with regards to my refrigerator defrost sensor was a payment of R1500, obviously if it was faulty and replace, I'm obviously liable to pay for a service right! (Which I stupidly paid)
But would you pay for a defrost sensor "the original quote" amount of R1500 if it was not fault or it was a wrong diagnoses from LG's side ? I obviously not right!
(BUT I PAYED)
Guess what people! Not according to management of LG Electronics, Mr Jayson Mr Amos and their legal financial department Ms Farazana
Here's the thing, a short version of it.
due to the incorrect diagnoses my refrigerator The compressor packed up completely after it was "regass" of which there was no need to the gas as it was full there was no problem with it. But it was regass anyway and as a result my compressor packed up
Had no fridge since January and 7 months later it was finally fixed of which I was told by Mr Amos need to be payed by me, for the original quote of R1500 even though the part defrost sensor was not replaced because it was not faulty (I payed)
With regards to the compressor and regassing which was damaged due to negligence and a misdiagnoses that was replaced, LG and the technician involved will pay according to their agreement
All of this change. firstly I was not given a new quote and never given an option to choose if I can afford it and if it was worthwhile fixing.
Secondly I was told to pay R1500 for the "original quote" the defrost sensor that was not faulty and no need to be replaced according to Amos and Jayson the technical management of LG Electronics
Please note! If anyone know the meaning of an original quote,please help me understand cause according to Amos and Jayson, it means something else and definitely not what the dictionary says and what us the ordernay people believe it to be. HELP PLEASE
long and not so short of it 🤷♀️
Jayson clearly needed to get they legal financial department Ms Farazana involve
And her finding was in favor of me, stating that the "original quote" which is the wrong diagnosed defrost sensor on the part of the technician side is liable to pay the amount of R1500
I and if there was no new qoute or agreement in place or offered to me, then LG Electronics and the technician involved is liable to pay for the compressor R3750
But now Ms Farazana made a complete u-turn stating her understanding according to Jayson I'm liable to pay them R1500 of which I payed not knowing they gona cheat out on me
They insist they I am liable and for the past 3 weeks it's a back and forth with now the financial department Ms Farazana
I am beyond angry, deeply sad and disappointed and the fact that I'm a pensioner making ends meet with a mere government pension
I saved for two months to pay the R1500 thinking they gona fixed my defrost sensor. Only after I paid I was told by Amos that the defrost sensor will not be replaced cause as it was not faulty and I still need to pay. All this I was told after the payment was made.
They simply refuse even though I have all the proof and recording of which Jayson agreed to record
It seems to me that LG Electronics is not even considering all the prove and emails regarding this issue
Reason why I say this
When I had an in person meeting, I asked them about the email our commination if we not going to see the reference of my dispute, Mr Amos casually said its not needed we can have our meeting without notes
I hope my complaint makes sense I know I'm repeating myself but I'm so tired of this
7 months later I'm drained
But before I vent I would like to Thank Mr Chris and Mr Tk the expert electrician.
I am beyond please and satisfied with their outstanding service. I highly recommend them. If anyone needs qualified expert electrician let me know I will connect you😂I'm serious
My refrigerator is working 💯
Thank you
This story has been dragging since January and 7 months later still going on.
LG Electronics management Mr Jayson and Mr Amos and now their financial legal department Ms Farazana.
The very first "original quote"that we accepted was with regards to my refrigerator defrost sensor was a payment of R1500, obviously if it was faulty and replace, I'm obviously liable to pay for a service right! (Which I stupidly paid)
But would you pay for a defrost sensor "the original quote" amount of R1500 if it was not fault or it was a wrong diagnoses from LG's side ? I obviously not right!
(BUT I PAYED)
Guess what people! Not according to management of LG Electronics, Mr Jayson Mr Amos and their legal financial department Ms Farazana
Here's the thing, a short version of it.
due to the incorrect diagnoses my refrigerator The compressor packed up completely after it was "regass" of which there was no need to the gas as it was full there was no problem with it. But it was regass anyway and as a result my compressor packed up
Had no fridge since January and 7 months later it was finally fixed of which I was told by Mr Amos need to be payed by me, for the original quote of R1500 even though the part defrost sensor was not replaced because it was not faulty (I payed)
With regards to the compressor and regassing which was damaged due to negligence and a misdiagnoses that was replaced, LG and the technician involved will pay according to their agreement
All of this change. firstly I was not given a new quote and never given an option to choose if I can afford it and if it was worthwhile fixing.
Secondly I was told to pay R1500 for the "original quote" the defrost sensor that was not faulty and no need to be replaced according to Amos and Jayson the technical management of LG Electronics
Please note! If anyone know the meaning of an original quote,please help me understand cause according to Amos and Jayson, it means something else and definitely not what the dictionary says and what us the ordernay people believe it to be. HELP PLEASE
long and not so short of it 🤷♀️
Jayson clearly needed to get they legal financial department Ms Farazana involve
And her finding was in favor of me, stating that the "original quote" which is the wrong diagnosed defrost sensor on the part of the technician side is liable to pay the amount of R1500
I and if there was no new qoute or agreement in place or offered to me, then LG Electronics and the technician involved is liable to pay for the compressor R3750
But now Ms Farazana made a complete u-turn stating her understanding according to Jayson I'm liable to pay them R1500 of which I payed not knowing they gona cheat out on me
They insist they I am liable and for the past 3 weeks it's a back and forth with now the financial department Ms Farazana
I am beyond angry, deeply sad and disappointed and the fact that I'm a pensioner making ends meet with a mere government pension
I saved for two months to pay the R1500 thinking they gona fixed my defrost sensor. Only after I paid I was told by Amos that the defrost sensor will not be replaced cause as it was not faulty and I still need to pay. All this I was told after the payment was made.
They simply refuse even though I have all the proof and recording of which Jayson agreed to record
It seems to me that LG Electronics is not even considering all the prove and emails regarding this issue
Reason why I say this
When I had an in person meeting, I asked them about the email our commination if we not going to see the reference of my dispute, Mr Amos casually said its not needed we can have our meeting without notes
I hope my complaint makes sense I know I'm repeating myself but I'm so tired of this
7 months later I'm drained
DA
Delore A's update20 Jul 2023, 00:12
Reviewer Update
I am beyond angry, furious and disappointed in management of LG ELECTRONICS. MR JAYSON MRS AMOS AND NOW MS FARAZANA OF THE LEGAL FINANCIAL SUPPORT DEPARTMENT
But before I vent I would like to Thank Mr Chris and Mr Tk the expert electrician.
I am beyond please and satisfied with their outstanding service. I highly recommend them. If anyone needs qualified expert electrician let me know I will connect you😂I'm serious
My refrigerator is working 💯
Thank you
This story has been dragging since January and 7 months later still going on.
LG Electronics management Mr Jayson and Mr Amos and now their financial legal department Ms Farazana.
The very first "original quote"that we accepted was with regards to my refrigerator defrost sensor was a payment of R1500, obviously if it was faulty and replace, I'm obviously liable to pay for a service right! (Which I stupidly paid)
But would you pay for a defrost sensor "the original quote" amount of R1500 if it was not fault or it was a wrong diagnoses from LG's side ? I obviously not right!
(BUT I PAYED)
Guess what people! Not according to management of LG Electronics, Mr Jayson Mr Amos and their legal financial department Ms Farazana
Here's the thing, a short version of it.
due to the incorrect diagnoses my refrigerator The compressor packed up completely after it was "regass" of which there was no need to the gas as it was full there was no problem with it. But it was regass anyway and as a result my compressor packed up
Had no fridge since January and 7 months later it was finally fixed of which I was told by Mr Amos need to be payed by me, for the original quote of R1500 even though the part defrost sensor was not replaced because it was not faulty (I payed)
With regards to the compressor and regassing which was damaged due to negligence and a misdiagnoses that was replaced, LG and the technician involved will pay according to their agreement
All of this change. firstly I was not given a new quote and never given an option to choose if I can afford it and if it was worthwhile fixing.
Secondly I was told to pay R1500 for the "original quote" the defrost sensor that was not faulty and no need to be replaced according to Amos and Jayson the technical management of LG Electronics
Please note! If anyone know the meaning of an original quote,please help me understand cause according to Amos and Jayson, it means something else and definitely not what the dictionary says and what us the ordernay people believe it to be. HELP PLEASE
long and not so short of it 🤷♀️
Jayson clearly needed to get they legal financial department Ms Farazana involve
And her finding was in favor of me, stating that the "original quote" which is the wrong diagnosed defrost sensor on the part of the technician side is liable to pay the amount of R1500
I and if there was no new qoute or agreement in place or offered to me, then LG Electronics and the technician involved is liable to pay for the compressor R3750
But now Ms Farazana made a complete u-turn stating her understanding according to Jayson I'm liable to pay them R1500 of which I payed not knowing they gona cheat out on me
They insist they I am liable and for the past 3 weeks it's a back and forth with now the financial department Ms Farazana
I am beyond angry, deeply sad and disappointed and the fact that I'm a pensioner making ends meet with a mere government pension
I saved for two months to pay the R1500 thinking they gona fixed my defrost sensor. Only after I paid I was told by Amos that the defrost sensor will not be replaced cause as it was not faulty and I still need to pay. All this I was told after the payment was made.
They simply refuse even though I have all the proof and recording of which Jayson agreed to record
It seems to me that LG Electronics is not even considering all the prove and emails regarding this issue
Reason why I say this
When I had an in person meeting, I asked them about the email our commination if we not going to see the reference of my dispute, Mr Amos casually said its not needed we can have our meeting without notes
I hope my complaint makes sense I know I'm repeating myself but I'm so tired of this
7 months later I'm drained
But before I vent I would like to Thank Mr Chris and Mr Tk the expert electrician.
I am beyond please and satisfied with their outstanding service. I highly recommend them. If anyone needs qualified expert electrician let me know I will connect you😂I'm serious
My refrigerator is working 💯
Thank you
This story has been dragging since January and 7 months later still going on.
LG Electronics management Mr Jayson and Mr Amos and now their financial legal department Ms Farazana.
The very first "original quote"that we accepted was with regards to my refrigerator defrost sensor was a payment of R1500, obviously if it was faulty and replace, I'm obviously liable to pay for a service right! (Which I stupidly paid)
But would you pay for a defrost sensor "the original quote" amount of R1500 if it was not fault or it was a wrong diagnoses from LG's side ? I obviously not right!
(BUT I PAYED)
Guess what people! Not according to management of LG Electronics, Mr Jayson Mr Amos and their legal financial department Ms Farazana
Here's the thing, a short version of it.
due to the incorrect diagnoses my refrigerator The compressor packed up completely after it was "regass" of which there was no need to the gas as it was full there was no problem with it. But it was regass anyway and as a result my compressor packed up
Had no fridge since January and 7 months later it was finally fixed of which I was told by Mr Amos need to be payed by me, for the original quote of R1500 even though the part defrost sensor was not replaced because it was not faulty (I payed)
With regards to the compressor and regassing which was damaged due to negligence and a misdiagnoses that was replaced, LG and the technician involved will pay according to their agreement
All of this change. firstly I was not given a new quote and never given an option to choose if I can afford it and if it was worthwhile fixing.
Secondly I was told to pay R1500 for the "original quote" the defrost sensor that was not faulty and no need to be replaced according to Amos and Jayson the technical management of LG Electronics
Please note! If anyone know the meaning of an original quote,please help me understand cause according to Amos and Jayson, it means something else and definitely not what the dictionary says and what us the ordernay people believe it to be. HELP PLEASE
long and not so short of it 🤷♀️
Jayson clearly needed to get they legal financial department Ms Farazana involve
And her finding was in favor of me, stating that the "original quote" which is the wrong diagnosed defrost sensor on the part of the technician side is liable to pay the amount of R1500
I and if there was no new qoute or agreement in place or offered to me, then LG Electronics and the technician involved is liable to pay for the compressor R3750
But now Ms Farazana made a complete u-turn stating her understanding according to Jayson I'm liable to pay them R1500 of which I payed not knowing they gona cheat out on me
They insist they I am liable and for the past 3 weeks it's a back and forth with now the financial department Ms Farazana
I am beyond angry, deeply sad and disappointed and the fact that I'm a pensioner making ends meet with a mere government pension
I saved for two months to pay the R1500 thinking they gona fixed my defrost sensor. Only after I paid I was told by Amos that the defrost sensor will not be replaced cause as it was not faulty and I still need to pay. All this I was told after the payment was made.
They simply refuse even though I have all the proof and recording of which Jayson agreed to record
It seems to me that LG Electronics is not even considering all the prove and emails regarding this issue
Reason why I say this
When I had an in person meeting, I asked them about the email our commination if we not going to see the reference of my dispute, Mr Amos casually said its not needed we can have our meeting without notes
I hope my complaint makes sense I know I'm repeating myself but I'm so tired of this
7 months later I'm drained