DISSATISFACTORY BUILD AND SERVICE - 50” Smart 3D TV

I purchased a 50” Smart 3D tv valued at R10 000.00 in September 2015 being convinced that it was one of the best in the market at the time. I took an extended warranty with Game for an additional 3 years. In June 2018 the LEDs gave way and it was sorted out at no cost to me, thankfully I took an extended warranty. In April 2021 my tv had the same issue of LEDs and was quoted R2500.00 (Which goes without saying, Id have to pay and budget R2500 every 3 years to maintain a product due to poor quality). Upon consultation with a representative named Amos, he requested a copy of the cost of repairs to try to assist in the matter however a week has gone by without a response to the quotation. As a customer I am highly disappointed with the not only the quality of the product but their customer service as well especially with their philosophy stating, “ It is to understand our customers and to offer optimum solutions ... thus helping our customers lead better lives.“ In no way has this product or the employees have achieved success in what the company stands for.