DISHONESTY FROM LG SOUTH SERVICE AGENTS IN KZN IRS ELECTRONIC

HAVE A LG WASHING THAT HAS A PROBLEM.I CALLED OUT A TECHNICIAN FROM AN APPOINTED AGENT HERE IN KWAZULU NATAL IRS ELECTRONICS.TECHINICAN ARRIVED AND A CALL OUR FEES OF R500 WAS PAID UPFRONT.AFTER LOOKING AT MACHINED HE QUESTION US IF WE HAVE HOUSEHOLD INSURANCE .HE MANTION HE COULD SO GET A MOTIVATING LETTER WRITTEN WHICH I CAN SUBMIT TO OUR INSURANCE COMPANY FOR A BRAND NEW MACHINE.THIS WILL COST A FURTHER R1500 WITH NO PAPER TAIL .FURTHERMORE WE MUST BUY BACK MACHINE FROM THE INSURANCE COMPANY AND GIVE FREE ISSUE THIS TI IRS ELECTRONICS WHO WILL THEN REPAIR THE MACHINE AND RESELL THIS ON THE BLACK MARKET.I REFUSED TO DO SO AND I NOTIFIED THE OWNER OF IRS ELECTRONIC WHO REFUSED INTO IT .THIS IS THE SECOND ISSUE WE HAVE WITH THIS SERVICE AGENT.SERVICE MANAGER FROM LG MENTION THAT HE LOOK INTO MATTER BUT CANT GUARANTEE A REFUND OF R500. BECAUSE THE SERVICE AGENT IS A SPERATE ENTITY.HOW COULD LG APPOINT SUCH DISHONEST SERVICE AGENTS.MACHINE IS STILL IN MY PREMISES NOT REPAIR.NO OFFER WAS MADE FROM SERVICE MANAGER TO HAVE THIS MACHINE REPAIRED AT ANOTHER AGENT.I SUGGEST ONE SHOULD DISTANCE THEMSELVES FROM LG PRODUCTS.LIFE IS NOT GOOD WHEN THESE MACHINES NEEDS ATTENTION.