IB
Ingrid B

1 reviews | Active since Aug 2016

17 Aug 2020, 13:13

Disgusted client never buying LG again.

2xLg microwaves of the exact same model both megatrons gave in befor garantee, had them repaired and about 6 months later same thing again. After the garantee which is over and phoning LG speaking to Olivia and telling me i can have them fixed under warantee and it will not cost anthing i must just take them in. I phoned today to heat that i must pay for the labour and after she promised she would send a email to the service dept, which was not done. The Service manager unfortunately i did not get her name is very rude and abrupt with me as a customer. Practically all my appliances are Lg or Samsung which i will not be buying any longer ,with service and rude people like i have been dealing with. I will rather buy Defy then. Totally disgusting service .

0
Replies (1)
LG Electronics
LG Electronics's reply19 Aug 2020, 15:51
Official
Good day Ingrid
Apologies for the inconvenience.
thank you for bringing  the matter  to our attention.
Kindly take the unit to our service centre for repair free of charge.
Regards
LG Customer Care