Disgruntled Customer to Happy Customer.

I have had a rollercoaster of a journey with LG, from good experiences to the bad ones, and to a point where I just not longer wanted to be loyal to the brand.

Mr Jayson Jeong, the service director at LG, changed my entire perspective in a matter of a few days due to his customer centric attitude, his good heart and his mission to give every LG customer the best experience ever. I was a pretty disgruntled customer, but he has changed that, and now I am a happy LG customer. He goes above and beyond to make sure his customers are happy.

He is one of the very rare individuals that actually understands a customers feelings and places himself in their shoes and THAT is what customer service is all about.

I would also like to say thank you to Amos as he also went above and beyond in order to help, and whoever else in management that assisted me in getting my issues resolved at LG. :)