MH
Manchue H
1 reviews | Active since Oct 2017
12 Feb 2022, 14:04
Discontinued part leaves me with a useless LG Hometheatre system
Spent R8000.00 on a 7.2 Ch system, when sending it in for repairs its noticed that there is no longer parts available globally? So now Im stuck with a LG system including 7 speakers because LG does not have it in their policies to maintain products in the long run. Clearly no plan and only markerting their new products in exchange for their previous products that doesn't last causing more inconvenience to clients. Im definetly parting ways with such poor after sales management of maintaining their products
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LG Electronics's replyOfficial
28 Mar 2022, 11:32Good Day. Thank you for contacting LG Customer Care Center. Thank you for bringing this issue to our attention and we are sorry to hear about your bad experience.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback. The reference for the complaint is as follows: VCU***
Kind Regards
LG Customer Care.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback. The reference for the complaint is as follows: VCU***
Kind Regards
LG Customer Care.
LG Electronics's reply28 Mar 2022, 11:32
Official
Good Day. Thank you for contacting LG Customer Care Center. Thank you for bringing this issue to our attention and we are sorry to hear about your bad experience.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback. The reference for the complaint is as follows: VCU***
Kind Regards
LG Customer Care.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback. The reference for the complaint is as follows: VCU***
Kind Regards
LG Customer Care.