Disappointing Online Purchase Experience with LG South Africa

I'm writing this review as a warning to others after a frustrating experience buying a fridge/freezer from LG South Africa online (Order no. ***). The checkout process lacked fields for Company information and VAT number, which are essential for business transactions. When I requested a VAT invoice with my company's details, LG refused, citing system limitations and suggesting I cancel and reorder - a ridiculous solution.

Their suggestion to include VAT details in the surname field is impractical and unclear. It's LG's responsibility to update their portal for business needs. I escalated this to Mr. D Prinsloo (Deon), CEO of LG South Africa, on January 2, 2026, as a last resort. Despite this, I've had no response from him or any LG representatives, which reinforces my concerns and disappointment. Given this experience, I'm concerned about after-sales service and warranties. I urge others to be cautious when buying online from LG, and I hope they address these systemic flaws.