DISAPPOINTED NEW LG PHONE USER

I purchased a Cellucity LG Velvet 5G phone from Takealot and later found an LED screen defect I then showed the Defect to one manager at Cellucity Mall of Africa store and was advised to speak to Takealot which subsequently collected the phone for assessment. the phone was gone for 8 days and brought back yesterday with a note declined. the defect in question is only visible through polarized glasses. I am disappointed with LG distributors if LG did not decline to replace a faulty phone instead it was either Takealot or Cellucity.