Disappointed

I'm totally disgusted in the after sales service from LG electronics who up until now I thought was one of the top brands to buy. I bought a LG neochef microwave in may month and was happy with it until 2 weeks ago when the door glass shattered. The microwave was not in use at the time so I thought it has to be a defect in the product. I bought it at tafelberg furnishes bit I thought let me give LG a call directly. I was informed to send them pics of the damage on the WhatsApp number which I then immediately did. I was then informed to take the microwave in for further assessment. I took it in on Monday 26 October to there service centre in stikland. I received a call later that day from the service centre informing me that they sent the pics of the damage to head office and that they will not cover the damage under the warranty. I told them I cannot accept that as there is no other damage to the microwave and I will not pay for something I no we did not damage. I was advised to call head office which I did and put a complaint through online. I then received a call on Tuesday afternoon around 15:30 and also being told they will not repair I will have to cover the cost. I asked why did I have to take the microwave in when they did exactly what I had already done by sending pictures for the assessment? They did not access here in cpt the pics was sent to head office? The lady could not answer me and said she will get the manager Amos to call me and explain to me. It took Amos more that 48hrs to return my call. He called on thursday the 29th at 16h40. I told him if he can show me how or where I damaged the microwave we can then talk about paying for damages, but if he can't then I will not pay for it. I asked him how can he make an assessment like that on pictures? You need to see the physical microwave to make a call like that. I sounded very arrogant with only one thing on his mind and that is to reject my claim. I said to him fine I don't see why I should be paying for something I did not do after only having the product 5 months. I asked for him to send it to me in writing as to why the claim is rejected and I will then take it further from there. Well it's late Monday morning already and I'm yet to receive that email. I'm disappointed at the way they treat there customers after we have been supporting there brand for years, it's not the only LG product I have but will now be the last.