FS
Felicia S

1 reviews | Active since Mar 2020

03 Feb 2021, 22:11

Defective washing machine and poor poor customer service

It is not advisable to buy LG front loaders (washing machines). Biggest waste of money. You get value for stress. I purchased a front loader February 2019. It spinning cycle is something for the books. And not in a good way. Late last year it started giving error messages. It also did not release the fabric softener. I went to the store from which I purchased it. A technician was arranged. Finally, they came out. From the onset I was advised LG does not like to do returns. Hence, the 2 year warranty. The water pipe was replaced. And error messages were gone. They started their testing. And all nearly had a heart attack the manner in which that machine started spinning. So they opened it up. Okay so we found a button and one thin stick. Not very big I should add. We test again, no surprise there, the vigorous spinning continues. So they take it to their workshop. Don't hear from them for a day. No one pick up their phones. Friday I went to their shop. Oh they found a bunch of sticks. They assume it was stuck through the washing detergent dispenser. It works now. They will return the washing machine during the course of the day. Long story short, the vigorous spinning continues over the weekend. So I enquired from the technicians what is this all about. Reply "the consumer (me) abused the machine. So I lodge a complaint with LG directly. CEO also kamma involved. All maintain I abused my machine. I requested video footage. None. I just receive a manual on how to load washing into the machine and a photo of what was pulled from my machine. It was my bra underwire. I advised that was not deliberately stuck in there either. And further, no trees in my yard.. To this day I have to sit with that nonsense washing machine and LG took my R5999.

LG electronics is just money onto the water.

0
Replies (1)
LG Electronics
LG Electronics's reply04 Feb 2021, 15:48
Official
Good day,

My name is Reuben from LG Customer Care,

I do apologize for the bad experience that you have had to endure.

I have lodged a formal complaint on the system and your reference number is as follow: VCU***

An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.

Warmest Regards
LG Customer Care