RJ
Rodney J

1 reviews | Active since May 2016

13 Mar 2017, 11:17

Continuation of my Fridge Freezer Saga

<p>After posting my review of poor product and service, I was contacted by LG. The indivdaul concerned, Natasha has tried to asssit but the big Corporate LG blunders on. After confirming that the part was obsolete after I had only had the appliance for 4 years and two months, LG eventually found one in Korea. This, after I had asked them about their policy with regards to holding sotck of parts. There response was they hold them for 5 years and I asked why in tihs case then was there no stock. The part was airfreighted (took about 17 days)to South Africa and installed. Unfortunately the problem with the appliance persisted and it was diagnosed as having a seocnd failure. LG now offers me a new product retailing for R 15000.00 for R 10000.00. No deal! </p>

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