Complaint about LG K10 LTE and unauthorised data usage and poor service
<p>I contacted LG Mobile on the 10 May 2017 regarding a app that downloaded itself on my phone via data while my phone is set on wifi only</p> <p>I contacted Liana Barnard and she has requested that the GM of LG Mobile as well as the GM customer Centre will contact me regarding this issue. Till date am still waiting for one of them to contact me.</p> <p>They got a gentlement with the name of Amos Mamabolo to contact my husband since he was assisting me with the complaint. Till date the issue has still not been resolved. My contract is currently sitting on R3003.00 out of bundle (exlcuding the date that was purchased) rates due to the updates that was done. I contacted Amos Mamabolo yesterday and he promised that he will contact me back before 17:00. I am yet still to receive that call. He send my husband a email that he does not know what that app was but we need to send a screen shot. Why does it take LG 13 days to assist with a request.</p> <p>Service from LG is shocking as all the people are always in meetings and no one returns your calls. I have now till date contacted Amos Mamabolo and Liana Barnard and still have i not received any calls back from both parties. Their mail boxes are always full so no messages can be left for them to contact you back.I am currently sitting with a R4000.00 cellphone bill for this month.</p> <p>I will never purchase a LG product in my life again due to the bad service or should I say no service at all that you get from LG mobile.</p> <p>I request that someone from uppper management at your LG mobile department contact me urgently so this matter can be resolved as i am requesting the whole bill to be paid by LG as the update was done without approval. Please regard this complaint as urgent, if not further actions will be taken against LG</p> <p>Many thanks</p> <p>Christelle</p> <p> ********** 829</p>