1 reviews | Active since Dec 2011
Catastrophic failure and no support from LG
I have an LG Top loader that I bought in 2019. In 2020 it started making noise while spinning. I contacted the LG service partners and they sent a technician out for which I paid the call-out fee of R500. The technician said it was the pipe at the back of the machine bumping against the washing machine! It was not. I complained afterward and sent a video of the sound to LG support. Nothing happened.
In 2021, a few weeks ago, the entire drum broke loose from the enclosure while spinning with such a force that it damaged to outside steel enclosure and everything inside!! I have now been struggling with LG support, Natasha, and Amos (who is never available), I resent the original video and now they are advising me to replace the belt! Everything is broken. No feedback and no support. Do not buy LG!!
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows:
VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care