Cant stick to commitments

<p>On Sunday, 29 January, my TV stopped working. On Monday, 30 January, I phoned ********** 454 to report the issue. I told the guy that the screen is blank, but there is still sound. I explained that it is the LED back light that is no longer working and needs to be replaced. He insisted that they have to send a technician out and it will be repaired on site. Tuesday, 31 January, I get a call from the technician. Explained what the issue was and said he'll be there on Wednesday 01 February. Wednesday comes and by 14:00, no one shows up. I had to phone to find out if they are still coming. At 15:30, the technician shows up and without hesitating or even testing the TV confirms that the LED back light needs to be replaced. He insisted on taking the TV in to be repaired because it will be done "properly" at the workshop. He also said that I will definitely have my TV back by Friday 03 February. Well, by 14:00 no news again, and again I have to phone to follow up. I phoned ********** 454 and the lady that answered said she will phone the technician. After being on hold, she comes back and says the TV is fixed but they will only deliver on Monday. I told her that the technician committed to Friday and now they just change to Monday, even though the TV is already fixed. All she said was she will ask the technician to phone me. Terrible, terrible service. I won't even hold my breathe and expect a call from the technician. </p>