Can anybody help me?

First, I submitted a request for assistance online - there are two options, one to fill out a form and the other to call the LG call centre. I submitted the form. The response email I got was to tell me to call the call centre. The form was a waste of time.<br> <br> Second, I called the call centre three times, and each time they put me through to technical but the line just goes dead. I need some assistance and it seems HelloPeter is the only way I'm going to get it.<br> <br> Here is the problem - my DirectDrive washing machine jumps like crazy when I wash 2 towels, or any load that tends to clump on one side of the machine, like bed linen. I understood that the direct drive was supposed to reduce vibration and rocking but the feet are level and tight but it still jumps out during the spin cycle. If this is the direct drive, it's covered by a 10 year warranty but I'd like some knowledgeable input as to whether this is the problem.