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lauraj.strugnell lauraj.strugnell

1 reviews | Active since Jul 2016

02 Jan 2017, 08:01

Brand NEW LG V20 smashed screen that is supposed to be MIL-STD-810G rating

<p>Firstly I absolutely loved my phone couldnt get enough of it first time I had ever tried an LG phone and I was impressed but sadly I am starting to think I mad a bad choice. </p> <p> </p> <p>What sold me on the phone were two things: the camera and the MIL-STD-810G rating which meant that this phone should last pretty well for two years. </p> <p> </p> <p>Well my thoughts were wrong!!!</p> <p> </p> <p>My phone is brand new only 3 weeks old (Less when the screen actually cracked) It was on the couch and as i sat down it slid off about less than 30cm to the ground landed on its back, yes not even on the front and the entire screen shattered. </p> <p> </p> <p>I had the protector case that it came with and the screen guard that it came with but yet it still shattered. </p> <p> </p> <p>This is not supposed to happen on a MIL-STD-810G rating and if you say you cannot guarentee every phone then its faulse advertising and you shouldn't be selling it under that. </p> <p> </p> <p>Its dissipointing that you dont have a free screen repair like Samsung does, I think next time things like that will lean me more towards getting another brand. </p> <p> </p> <p>I had a Huawei G8 for more then a year and dropped the phone so many times but its never ever cracked and that is not MIL-STD-810G rating</p> <p> </p> <p>I cannot afford to have the screen repaired and even if I wanted to all the main outlets dont repair. </p> <p> </p>

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Replies (4)
LG Electronics
LG Electronics's reply03 Jan 2017, 07:48
Official

Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.

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lauraj.strugnell lauraj.strugnell's update11 Jan 2017, 14:26
Reviewer Update

Hi LG, it seems your "asap" and my asap are two different asaps because i have not heard anything from anyone looks like you are living up to your reputation of bad service!!

LG Electronics
LG Electronics's reply11 Jan 2017, 14:32
Official

Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.

LG Electronics
LG Electronics's reply11 Jan 2017, 14:32
Official

Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.

Kind Regards.

LG Customer Care.