Bad Service From LG SA Online.

Defective Fridge Delivery and Unresolved Exchange (Order #*** / Return Request #***)

**To Whom It May Concern,**

I am writing to express my deep dissatisfaction with the service I have received from LG South Africa regarding a faulty refrigerator I purchased.

On **31 March 2025**, I purchased an LG fridge (Order Number: *******), which was delivered to me on **3 April 2025**. Upon opening the box, it was immediately evident that the unit had **factory defects**. I contacted LG South Africa telephonically the same day and was assured that the unit would be collected and replaced with a **brand new fridge**.

It has now been **over three weeks**, and despite **numerous follow-up calls, emails, and online chats**, there has been **no resolution**. I am still without a working fridge, which has caused significant inconvenience and disruption to my household.

The **lack of follow-through and communication** from LG South Africa is unacceptable and not in keeping with the standards expected from a global brand of your reputation. This experience has left me extremely **frustrated, disappointed**, and questioning whether I can trust LG products and customer service going forward.

Please treat this matter as **urgent**. I expect immediate feedback on the status of my return (Return Request Number: *******) and a firm commitment on when a **replacement fridge will be delivered**, as originally promised.

I hope to receive a swift resolution to this matter. Should there be no adequate response or action taken, I will have no choice but to escalate this issue further.