Bad service and lies from LG general manger Noelin Pillay

Allow me to first say, keeping your customers satisfied with your product or service is non-negotiable and that customer loyalty is when people are willing to turn down a better product or price to continue doing business with you. According to you Sir, “We have checked to find recordings of your conversations with our call center , as you have mentioned that this was done within a few days of the warranty expiring in early May 2018. Unfortunately for that period we are unable to find any recordings with all your listed numbers. Should you have any evidence of this please may I request you share that with me”. It is very sad that you mention this statement yet you have made a call to my wife and made racial statements and further stated that the call was not recorded when she asked for a recording of that conversation as felt abused by you Mr Noelin. Ms Patricia Sithebe also denied giving my wife the value of the fridge when calls are supposed to be recorded. This I mentioned to Mr Woolvaard but he failed to verify this truth/ telephonic discussion. How do I know for sure that my call was recorded or not at the very first time I reported the matter? It is very unfortunate that I cannot produce any proof as at that time I trusted that LG will give me a professional service and you are very aware that I might not have proof. You then said “In light of your other comments , please note that I do not wish to engage further in any of those as it is not fruitful to any of us.” Mr Noelin, in this time and age in South Africa racial statement are not acceptable and your conduct towards any women (let alone my wife) is totally inexcusable. So this is fruitful to understand that LG employees should not treat customers based on their race. Any customer deserves to be treated fairly especially when this is enshrined in your Ethical Code. In my first email, I have stated the glaring inaccuracies in pricing of the same model from Ms Patricia Sithebe and yourself. With regards to the warrant, If you had bothered to follow all the steps that were taken before we signed the chargeable exchange and the matter forwarded to you, you would have noticed that the warranty of my fridge was considered and proof of purchase was forwarded to LG. Rather than taking us back there, you should have taken it from that chargeable exchange step unless you do not trust your fellow colleagues that they know and understand their jobs. Mr Noelin, with all due respect, can we all be honest and apply common sense here. It is very admirable when a person makes a mistake to acknowledge it and seek for a common ground. Sir, according to you, what you offering is new with a serial number GC-F559BLDZ, please go back and check the prices that I have given to you. You will note that it’s the same fridge with same serial number and same specifications as yours. The difference is that, these companies are charging R15 399 and R16 499 including VAT. You are right to say you have no control over pricing of other companies but you have control to represent LG ethically and with Honesty. It make no business sense for any company to offer such a technological advance fridge at a price that is way lower than what they bought it for from the supplier. To top it all, for a new bigger fridge than what you offering, Makro is offering it at R19999 which is close to what you said is the original price (R18 000 contrary to “The price which we have given you is our system pricing, as this is confidentially information, I am not at liberty to share with you what type of pricing it is”.) for a smaller fridge but lower to Ms Patricia’s price of R24 105.13. This information has already been shared to me by Ms Patricia and yourself by telling me about the discounts given to me (simple mathematical calculation easily gives the original price). Unless, when both Ms Patricia and yourself were lying to us when you gave us the information. You further stated that “hence note that LGESA is not obligated to offer you an exchange and/or credit, however we have considered your case and therefore have app**** a generous discount for a new unit. “ Please note that when hope has been created to a customer, you are therefore obliged to respond to that. I spoke about a chargeable exchange to one of LG employees and signed a contract to that effect. What do you mean about generous when you are not being honest with us when I have displayed the true value of the “new” fridge being offered to me including VAT being sold by your trustworthy retailers/stores. Unless their LG products are not really from LG but ****s of the new fridge. Initially, the matter was handled by Ms Patricia Sithebe and when she could not solve it, she passed it on to Mr Woolvaard (who I assume is her senior). Unfortunately, despite his promises to pass it on to his supervisor, he returned the issue to Ms Patricia who called and didn’t solve it again. I assume you are their senior and hence the matter is on your desk and yet you are passing it back to them. Why did you call us in the first place Sir? Was it to insult us, bully us to agree on something we are not comfortable with or does not make any sense to us or to come up with an amicable solution? Mr Noelin, please note that I do not enjoy this especially that I never expected it judging by the way your technical guy engage with us. He was professional and helpful at all times. I am the one who is suffering here, health wise, emotionally and financially. We have exercised patience despite this ill treatment. I hope and wish that you can put yourself in my shoes for a second to understand what I am going through after investing so much money in a Fridge that completely died after exactly two years (which is what is guaranteed for), having to go through so many weeks without a fridge when you have a chronic ailment, two kids and wife to look after.