1 reviews | Active since Feb 2014
Bad service and hopeless communication
I have a LG washing machine that has no use to me. I have tried to phone LG about 10-12 time to speak to a Mr Mzamo but it seems he is not available any time of day. <br> <br> My washing machine has a faulty PC board. They told me there is no way to check if the machine was still under warranty and unfortunately I did not have the purchase invoice so the repairs could not be done under warranty, so I had to paid R 1500 for the first repair. <br> <br> Two weeks later the same problem occurred. They replaced it AGAIN and charged me R 600 travel to replace the part . The technician tested it without any cloths inside and said it worked. The same day the first load all went well but as soon as we loaded the second load the problem started again.<br> <br> Anton (technician) phoned Mzamo and asked him to give me a call in order for them to pick up the unit. Mzamo phoned 2 DAYS later. We discussed the problem and i asked him to find out if they can give me a loan unit in order for me to wash my cloths because i'm paying a laundromat at this moment. He said he will phone me later that day and that conversation was 2 weeks ago. <br> <br> I tried to phone the service department but hit roadblocks at every turn. <br> <br> <br> <br> <br>
We have noted your concern. Thank you for bringing this matter to our attention.Apologies for the inconvience you have received. We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
We have noted your concern. Thank you for bringing this matter to our attention.Apologies for the inconvience you have received. We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
