PS
Pauline S
1 reviews | Active since Nov 2016
28 Feb 2025, 09:01
Bad service
I have sent 3 emails to Mako customer care and 3 emails to LG, I have received no response. Extremely unhappy with LG. This is the second time I have had issues with an appliance within the warranty period and have not received feedback regarding repair request! I am unable to log the repair request on their website either.
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LG Electronics's replyOfficial
04 Mar 2025, 08:03Hello and a warm welcome to LG Customer Care. My name is Olivia and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you. To help us understand your situation better and provide the best support possible, could you please send us your contact number, the name of your LG product, its model number, and a detailed description of the issue you're facing? Your input will guide us in identifying the problem and resolving it effectively. Thank you for your cooperation.
LG Electronics's reply04 Mar 2025, 08:03
Official
Hello and a warm welcome to LG Customer Care. My name is Olivia and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you. To help us understand your situation better and provide the best support possible, could you please send us your contact number, the name of your LG product, its model number, and a detailed description of the issue you're facing? Your input will guide us in identifying the problem and resolving it effectively. Thank you for your cooperation.