BAD SERVICE

My tv broke on Sunday the 19th of Jan, call logged through LG on the 20th of Jan, tech came on the 22nd of Jan. Replaced the motherboard and 10min after leaving, it broke again, R3k later. He advised that he will place and order a new power supply that should be available within the next week.

By the 29th he phoned me to inform me that this part is still in transit, being ordered from Dubai. He provided me with the order number. He then advised that this part will be available on the 11th of Feb. POU***. However my original ticket has been closed, as job done.

I spoke to your call centre and after having a temper tantrum re no service, I was advised that a Superior will phone me back. I am still waiting for this call.

I then phoned LG parts this morning, only to be told, that the part will only arrive in DBN on the 11th of Feb and then will take almost another 2 weeks to be shipped to JHB. So I am looking at the end of Feb. (this I had to find out for myself - after LG already has R3k of my money) I was told that this could of been done via air, why it was done via ship?

I then proceeded to phone the head office. The lady at reception told me, that she is transferring me to a Mrs Olivier. I asked her what is Mrs Olivier's role within the organization. She couldn't at 1st give me a straight forward answer.

Mrs Olivier's line was engage, no initiative to think to take a message. I ended the call after I was placed on hold, when trying to phone the HEAD OFFICE, the phone is just ringing.

I have a number of LG products in my house. I can however assure you that if this is the way your non existent after sales service is dealt with, this will be the last of your products I will buy.

In a country that has power surges and load shedding all the time, you have to wait more then a month to get a simple part replaced. My tv is almost 6 years old, however, I paid a great deal of money for it at the time. I expect you to have parts available for people that invest in technology like your OLED.