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melinda J
1 reviews | Active since Oct 2018
24 Jul 2021, 07:54
Bad quality
Good morning I bought a LG microwave last year May 2021 and today will be the 3rd time I will have to send it back for repairs. Twice now the microwave does not heat up so I wonder what LGs excuse is going to be now! I am taking the microwave back to House & Home Alberton today and I will not accept anything less than my money back or a brand new microwave. I thought LG was such a good product! I will never buy LG again. The inconvenience is causes me everytime the microwave stops working is not worth the hassle. LG gets a zero rating from me Thank you Melinda
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LG Electronics's replyOfficial
26 Jul 2021, 08:56Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply26 Jul 2021, 08:56
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care