XN
Xolani N
1 reviews | Active since Jun 2016
09 Aug 2022, 05:19
Bad quality and service
Bad quality and bad technical service, I bought an LED TV and in less than 3 years its lights were gone and I had to fix it out of my pocket since that happened just after 2 years of purchase. In 2021 I bought a front loader washing machine and again in less than 2 years it gave me de2 error and I logged a query since it's still within warranty. Guess what, it took them 3 days to send a technician to assess it and it's now 6 days after the technician came - I am still waiting. I learnt my lesson, I'll never buy LG electronics anymore - life's a gamble with LG
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LG Electronics's replyOfficial
10 Aug 2022, 12:13 Good day, my name is Olivia from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply10 Aug 2022, 12:13
Official
Good day, my name is Olivia from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care