PJ
Presh J
1 reviews | Active since Mar 2009
18 Oct 2020, 17:34
Bad Product, No Customer Service
I have logged several calls with the call centre since 2019. I have had a service agent come out to inspect my TV and indicate that there is a problem. I have been told that there are no spares and that I have to wait a few weeks. I have done follow ups to no avail. My TV is now un-watchable due to the backlight issue which has deterioted even further. This is not what I expect from LG customer services and their products. I have always had a good experience until now. How can such a new TV have such issues as well?
Helpful (0)
Replies (3)0
Replies (3)
LG Electronics's replyOfficial
19 Oct 2020, 09:50 Good day
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply19 Oct 2020, 09:50
Official
Good day
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
PJ
Presh J's updateReviewer Update
21 Oct 2020, 13:41Thank you, however I have still not been contacted? Do you know when I can expect a call
PJ
Presh J's update21 Oct 2020, 13:41
Reviewer Update
Thank you, however I have still not been contacted? Do you know when I can expect a call
PJ
Presh J's updateReviewer Update
10 Jan 2021, 19:12LG have contacted me and we have managed to resolve the issue. I am really happy with the service that I have received, especially the prompt support and understanding from the LG customer service team, Amos and Natasha. Thank you for the pleasant experience.
PJ
Presh J's update10 Jan 2021, 19:12
Reviewer Update
LG have contacted me and we have managed to resolve the issue. I am really happy with the service that I have received, especially the prompt support and understanding from the LG customer service team, Amos and Natasha. Thank you for the pleasant experience.