JM
Jennifer M

1 reviews | Active since Apr 2015

28 Oct 2015, 20:05

Bad Product ,Bad Service,Bad Technicians

We bought an Lg Door in door out .in February as a Cash sale R19 999 . We discovered it had a licking pipe when it was delivered and they immediately fixed but then the replaced pipe is still leaking.they keep sending a technician but it seems to get worse each time he leaves , now we have to put cloths under the fridge . So far they sent the same technician 3times and he does not get it right . <br> After spending so much money in cash i find it so unfair to have bought a fridge that is damaged and seams to be getting worse the whole time .i was expecting Lg to come take this damaged fridge and replace it since they cnt get it right<br> i do really feel like encouraging my friends to buy Lg at all i have always supported Lg from my cell phone to tv its Lg now i feel like throwing all this in the bin because i dont want this kind of service<br> Lg please employ qualified technicians and please send me one to fix my fridge

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Replies (1)
LG Electronics
LG Electronics's reply29 Oct 2015, 07:59
Official
Hello Magaso,

We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received. we have escalated the matter and feedback will be provided to you soon.


Kind Regards.

LG Customer Care.