Bad Customer service: LG does not make my Life Good.

I've always been a loyal LG customer and use to feel that the service was of a High standard. My first and recent experience with your Cape Town Branch has been one of torture, irritation and unhappiness with the LG service. I handed in my microwave on 22 February at your Cape town branch as it wasn't heating. The feedback was that it was the Magnetron which will be ordered and replaced within 3-4 working days. When the part arrived the technician called to feedback that the controller that was working needs to be replaced. This part was then ordered. When i called to follow up, Razaan from the Cape town office said the part would arrive from JHB within 3-4 days. One Week later i called again and was then advised that the part was coming from Korea and the ETA is on 20 March. I've then asked if the microwave can be replaced and Razaans feedback was that she would send an email(8 March) to request it. I called again on 9 March to confirm the process and was then advised my Razaan that the part of the Microwave would arrive on 15 March and that this is still within the 21 days to repair it. Monday 15 March Razaans feedback was that the part can still arrive. I've called Razaan again on 16 March where another new date of 19 March was given for the part. On 17 March I again requested that the microwave be replaced as its no beyond 21 days. Razaan has indicated that she has emailed Amos and a Mr Young for the approval and that this can take up to a week to get approval as she cant call Amos as he's working from home. Its almost a month with back and forth with your offices. I've even spoken to 3 different people at the JHB office that has also tried to assist. This type of service is poor. I'm sorry but for a microwave that doesnt even cost R3000 LG could have written it off when they saw that a 2nd part needed to be ordered. The cost to get the part from Korea to Cape town is surely almost the price of the microwave and this long dragged out process has just made a loyal LG customer very unhappy.

Customer service needs to be a priority and better processes should be put in place to contact people working from home.