Bad customer service experience from LGSA &vodacomsa
<p>Good day I have ano LG g4 phone which I got through vodacom in December 2005, in mid January my phone started overheating, up to the point that it was burning me through my jeans and then go to the vodacom logo until the battery dies, so I took it to the vodacom repair centre in Eastgate mall since its still under warranty and gave me a job number ********** 8, they called me after a week to tell me that it's going to cost me R3800 to fix my phone since there is water damage on it and when I told them that it has never been in contact with water they said that it might be due to the fact that it was overheating, but they said that I must contact contact LG themselves to fix this phone and I tried and tried for weeks to get hold of the service manager in charge of cellphones until finally I found the guy his name is Veli Mamphosa who said that I must pay them to fix my phone until I met a lady who is a senior service manager at LG Toni Delport who sent them a message which I was copied in to tell them they must fix my phone since its a manufacturer error that the phone overheats but a few days later I got another email this time sent by Amos Mabaso and Goodman who both said that they will not fix my phone, I must pay the monies quoted and now it's been almost 6months and I still don't have a phone which I am still paying for and is supposedly still under warranty I know that I've been given very bad service and I don't know who else to turn to please help </p> <p> </p> <p>My name is Themba Zwane my number is ********** 764 (011) ********** email is ********** <p> </p> <p>Looking forward to getting some help</p> <p>Thanks </p>