DL
Dimpho L
1 reviews | Active since Jan 2018
15 Sept 2020, 22:09
BAD AFTER SALE SERVICE
I bought an LG Washing Machine, model number WD-10485TP few years ago. I am experiencing issues as I can no longer use it because the door doesn’t lock and i was told i need to replace a door lock. I called LG service centers and i was told the washing machine has been discontinued therefore no parts for it!!!!!! I spoke to a representative at LG and he also says i can’t get parts for this model. My washing machine still looks new but because LG cannot supply parts i have to throw it away????? WOW thank you LG first it was my Plasma and now this???? I Will NEVER buy your products and i mean NEVER!!!!! I invested my money on *******!!!!!!!!!
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Replies (5)0
Replies (5)
LG Electronics's replyOfficial
23 Sept 2020, 10:12 Good day
Thank you for your message.
Please accept our sincere apologies for the incovenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the incovenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply23 Sept 2020, 10:12
Official
Good day
Thank you for your message.
Please accept our sincere apologies for the incovenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Thank you for your message.
Please accept our sincere apologies for the incovenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
DL
Dimpho L's updateReviewer Update
01 Oct 2020, 15:11Got a call from Amos from LG and he promised to call me back with a possible solution on Friday or Monday, it’s almost a week now and I haven’t heard from him!!!!!!!!!!! I honestly wouldn’t encourage anyone to buy LG products!
DL
Dimpho L's update01 Oct 2020, 15:11
Reviewer Update
Got a call from Amos from LG and he promised to call me back with a possible solution on Friday or Monday, it’s almost a week now and I haven’t heard from him!!!!!!!!!!! I honestly wouldn’t encourage anyone to buy LG products!
DL
Dimpho L's updateReviewer Update
08 Oct 2020, 17:26Till today the 08.10.2020 Amos/LG has not called back after promising to do so about 2 weeks ago. LG knows nothing about customer service whats so ever!!!!!!!No member of my family and friends will buy LG EVER! Guys please stay away from this product it will break and the won’t give a damn!!!!!
DL
Dimpho L's update08 Oct 2020, 17:26
Reviewer Update
Till today the 08.10.2020 Amos/LG has not called back after promising to do so about 2 weeks ago. LG knows nothing about customer service whats so ever!!!!!!!No member of my family and friends will buy LG EVER! Guys please stay away from this product it will break and the won’t give a damn!!!!!
LG Electronics's replyOfficial
09 Oct 2020, 08:14Good Morning Dimpho,
My apologies for the lack of communication.
I will escalate this immediately and get him to call you shortly.
Warmest Regards
LG Customer Care
My apologies for the lack of communication.
I will escalate this immediately and get him to call you shortly.
Warmest Regards
LG Customer Care
LG Electronics's reply09 Oct 2020, 08:14
Official
Good Morning Dimpho,
My apologies for the lack of communication.
I will escalate this immediately and get him to call you shortly.
Warmest Regards
LG Customer Care
My apologies for the lack of communication.
I will escalate this immediately and get him to call you shortly.
Warmest Regards
LG Customer Care
DL
Dimpho L's updateReviewer Update
15 Oct 2020, 18:37Thank you for BAD service LG!!!!! Amos has not called back to this day!!!!! Guys rather buy SAmsung, Bosch etc! Stay away from LG products !
DL
Dimpho L's update15 Oct 2020, 18:37
Reviewer Update
Thank you for BAD service LG!!!!! Amos has not called back to this day!!!!! Guys rather buy SAmsung, Bosch etc! Stay away from LG products !