1 reviews | Active since Nov 2015
Backlight bleeding on Nanocell 86
I purchased a new nanocell 86 from a company called The Digital Experience.
After 1 day of use I noticed extremely bad backlight bleeding so I returned the TV and recieved a new nanocell 86.
Upon delivery I noticed the same problem...backlight bleeding.
The Digital Experience sent out an LG accessor and I was told that this is a "feature" of the nanocell 86 model.
This is not a feature but a model defect.
The digital experience refuses to collect and refund the nanocell TV unless they receive LG's report regarding their assessment.
It has been 9 working days since LG's assessment. I called the LG assessor 8 days ago and he informed me that the report is ready so why has the digital experience not recieved the report?
LG is wasting my time and not taking accountability for their poorly engineered product.
Provide the digital experience with the necessary report asap.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to our LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG is wasting my time.
LG is wasting my time.
Apologies for the delay.
Kindly check the mail sent.
Regards
LG Customer Care
Apologies for the delay.
Kindly check the mail sent.
Regards
LG Customer Care