JG
JAT G
1 reviews | Active since Sept 2014
29 Nov 2020, 18:06
Axr10 home theater
Bought an LG home theater 2300w ARX10 work the tall boy speakers about 5 years ago, the piece of **** which I didn't even play much have since packed up keep on going into S protection cutting out not even 5 years old. The sadess part of our is that not anyone can do repairs to the system only LG themself which is ridiculous, I've priced the boards that might be the problem and they each cost over R3000. 00 which will come out to over R7500. If repairs must be done. Keep in mind this is an R10000. 00 system.
I just think LG is ripping us off, if I knew life is really good with LG I would have never ever, ever bought their product very dissapointed in LG, think it's the biggest nonsense on the market., and it looks like they not even I'm powering independent techs out there that can repair this piece of ****, everything must go through them.
Never ever again
Jéan ***
Helpful (0)
Replies (6)0
Replies (6)JG
JAT G's updateReviewer Update
29 Nov 2020, 18:12Bought an LG home theater 2300w ARX10 with the tall boy speakers about 5 years ago, the piece of **** which I didn't even play much have since packed up keep on going into S protection cutting out not even 5 years old. The saddess part of our is that not anyone can do repairs to the system only LG themself which is ridiculous, I've priced the boards that might be the problem and they each cost over R3000. 00 which will come out to over R7500. If repairs must be done. Keep in mind this is an R10000. 00 system.
I just think LG is ripping us off, if I knew life isn't really good with LG I would have never ever, ever bought their product very dissapointed in LG, think it's the biggest nonsense on the market., and it looks like they not even empowering independent techs out there that can repair this piece of ****, everything must go through them.
Never ever again
I just think LG is ripping us off, if I knew life isn't really good with LG I would have never ever, ever bought their product very dissapointed in LG, think it's the biggest nonsense on the market., and it looks like they not even empowering independent techs out there that can repair this piece of ****, everything must go through them.
Never ever again
JG
JAT G's update29 Nov 2020, 18:12
Reviewer Update
Bought an LG home theater 2300w ARX10 with the tall boy speakers about 5 years ago, the piece of **** which I didn't even play much have since packed up keep on going into S protection cutting out not even 5 years old. The saddess part of our is that not anyone can do repairs to the system only LG themself which is ridiculous, I've priced the boards that might be the problem and they each cost over R3000. 00 which will come out to over R7500. If repairs must be done. Keep in mind this is an R10000. 00 system.
I just think LG is ripping us off, if I knew life isn't really good with LG I would have never ever, ever bought their product very dissapointed in LG, think it's the biggest nonsense on the market., and it looks like they not even empowering independent techs out there that can repair this piece of ****, everything must go through them.
Never ever again
I just think LG is ripping us off, if I knew life isn't really good with LG I would have never ever, ever bought their product very dissapointed in LG, think it's the biggest nonsense on the market., and it looks like they not even empowering independent techs out there that can repair this piece of ****, everything must go through them.
Never ever again
LG Electronics's replyOfficial
30 Nov 2020, 10:19Good day Jat,
Your frustration is understandable.
Thank you for your feedback.
With electronics, there are parts that fail as a result of general wear and tear, as is the case with pretty much any electrical appliance. An LG technician would normally assess your unit first to determine the exact cause of the fault, as there are many factors that contribute to malfunctions, and then go ahead and repair it, provided the parts are still available.
LG make use of authorized repair agents who employ certified technicians who have been trained specifically in how to repair LG products, thereby allowing LG to provide a warranty for that repair as well as a specific standard of service. LG do have a vetting process where any technician may apply to become an official LG technician, and thus empower themselves.
If you are ever ready to have your unit repaired, please click on the following link in order to locate your nearest Official LG Repair Center.
https://www.lg.com/za/support/locate-repair-center
Warmest Regards
LG Customer Care
Your frustration is understandable.
Thank you for your feedback.
With electronics, there are parts that fail as a result of general wear and tear, as is the case with pretty much any electrical appliance. An LG technician would normally assess your unit first to determine the exact cause of the fault, as there are many factors that contribute to malfunctions, and then go ahead and repair it, provided the parts are still available.
LG make use of authorized repair agents who employ certified technicians who have been trained specifically in how to repair LG products, thereby allowing LG to provide a warranty for that repair as well as a specific standard of service. LG do have a vetting process where any technician may apply to become an official LG technician, and thus empower themselves.
If you are ever ready to have your unit repaired, please click on the following link in order to locate your nearest Official LG Repair Center.
https://www.lg.com/za/support/locate-repair-center
Warmest Regards
LG Customer Care
LG Electronics's reply30 Nov 2020, 10:19
Official
Good day Jat,
Your frustration is understandable.
Thank you for your feedback.
With electronics, there are parts that fail as a result of general wear and tear, as is the case with pretty much any electrical appliance. An LG technician would normally assess your unit first to determine the exact cause of the fault, as there are many factors that contribute to malfunctions, and then go ahead and repair it, provided the parts are still available.
LG make use of authorized repair agents who employ certified technicians who have been trained specifically in how to repair LG products, thereby allowing LG to provide a warranty for that repair as well as a specific standard of service. LG do have a vetting process where any technician may apply to become an official LG technician, and thus empower themselves.
If you are ever ready to have your unit repaired, please click on the following link in order to locate your nearest Official LG Repair Center.
https://www.lg.com/za/support/locate-repair-center
Warmest Regards
LG Customer Care
Your frustration is understandable.
Thank you for your feedback.
With electronics, there are parts that fail as a result of general wear and tear, as is the case with pretty much any electrical appliance. An LG technician would normally assess your unit first to determine the exact cause of the fault, as there are many factors that contribute to malfunctions, and then go ahead and repair it, provided the parts are still available.
LG make use of authorized repair agents who employ certified technicians who have been trained specifically in how to repair LG products, thereby allowing LG to provide a warranty for that repair as well as a specific standard of service. LG do have a vetting process where any technician may apply to become an official LG technician, and thus empower themselves.
If you are ever ready to have your unit repaired, please click on the following link in order to locate your nearest Official LG Repair Center.
https://www.lg.com/za/support/locate-repair-center
Warmest Regards
LG Customer Care
JG
JAT G's updateReviewer Update
30 Nov 2020, 19:33Thanks for informing me about services providers, however don't know if that was a good thing or a bad thing cause I've just learned from your providers that this specific system gives problems all the time repairs plus minus R4000. 00 WOW that's almost half the price of a new unit!!!!
The next best thing I'll hear God forbid is that there's no longer parts available for this machine that's not even a decent 5years old!
I'm still saying that life is not good with LG, that slogan should be changed. The people should know about the quality of this product, for the price it's really really not worth it. I was so impressed with this system when I bought it, it all just went out the window.
You know my father always told me stick with what's on the markets for a test of time, I should have listen and went for Pioneer, Kenwood or Sony.
Never again will I purchase a LG product
The next best thing I'll hear God forbid is that there's no longer parts available for this machine that's not even a decent 5years old!
I'm still saying that life is not good with LG, that slogan should be changed. The people should know about the quality of this product, for the price it's really really not worth it. I was so impressed with this system when I bought it, it all just went out the window.
You know my father always told me stick with what's on the markets for a test of time, I should have listen and went for Pioneer, Kenwood or Sony.
Never again will I purchase a LG product
JG
JAT G's update30 Nov 2020, 19:33
Reviewer Update
Thanks for informing me about services providers, however don't know if that was a good thing or a bad thing cause I've just learned from your providers that this specific system gives problems all the time repairs plus minus R4000. 00 WOW that's almost half the price of a new unit!!!!
The next best thing I'll hear God forbid is that there's no longer parts available for this machine that's not even a decent 5years old!
I'm still saying that life is not good with LG, that slogan should be changed. The people should know about the quality of this product, for the price it's really really not worth it. I was so impressed with this system when I bought it, it all just went out the window.
You know my father always told me stick with what's on the markets for a test of time, I should have listen and went for Pioneer, Kenwood or Sony.
Never again will I purchase a LG product
The next best thing I'll hear God forbid is that there's no longer parts available for this machine that's not even a decent 5years old!
I'm still saying that life is not good with LG, that slogan should be changed. The people should know about the quality of this product, for the price it's really really not worth it. I was so impressed with this system when I bought it, it all just went out the window.
You know my father always told me stick with what's on the markets for a test of time, I should have listen and went for Pioneer, Kenwood or Sony.
Never again will I purchase a LG product
LG Electronics's replyOfficial
02 Dec 2020, 15:13Good day Jat
kindly provide us with your contact number on this platform or call Olivia on the toll free number for further assistance.
Regards
LG Customer Care
kindly provide us with your contact number on this platform or call Olivia on the toll free number for further assistance.
Regards
LG Customer Care
LG Electronics's reply02 Dec 2020, 15:13
Official
Good day Jat
kindly provide us with your contact number on this platform or call Olivia on the toll free number for further assistance.
Regards
LG Customer Care
kindly provide us with your contact number on this platform or call Olivia on the toll free number for further assistance.
Regards
LG Customer Care
JG
JAT G's updateReviewer Update
03 Dec 2020, 10:47I thought I would get some assistance after the message from LG, was given hope by Olivia that surely I'll be getting good news from them today, however this was not the case, instead all she confirmed that the quote I received is in order, LG can't even take some responsibility for the poor quality of the parts they've put in this system, I wasn't even offered a discount can you believe it!
Anyway mark my words they will be discontinuing this system, do yourself a favor and don't purchase this product.
Very very bad product and very very bad service from LG
Anyway mark my words they will be discontinuing this system, do yourself a favor and don't purchase this product.
Very very bad product and very very bad service from LG
JG
JAT G's update03 Dec 2020, 10:47
Reviewer Update
I thought I would get some assistance after the message from LG, was given hope by Olivia that surely I'll be getting good news from them today, however this was not the case, instead all she confirmed that the quote I received is in order, LG can't even take some responsibility for the poor quality of the parts they've put in this system, I wasn't even offered a discount can you believe it!
Anyway mark my words they will be discontinuing this system, do yourself a favor and don't purchase this product.
Very very bad product and very very bad service from LG
Anyway mark my words they will be discontinuing this system, do yourself a favor and don't purchase this product.
Very very bad product and very very bad service from LG
JG
JAT G's updateReviewer Update
03 Dec 2020, 11:03Was hoping to give some great feedback today that *Life is Good" unfortunately fam this is not the case. Save purching I've learned a good K10+ leason
Happy holidays
Happy holidays
JG
JAT G's update03 Dec 2020, 11:03
Reviewer Update
Was hoping to give some great feedback today that *Life is Good" unfortunately fam this is not the case. Save purching I've learned a good K10+ leason
Happy holidays
Happy holidays