KH
Ken H
1 reviews | Active since Jul 2011
21 Jun 2021, 15:14
Awful service from LG Electronics - AVOID
Bought a microwave with a ten year warranty on the magnetron. Packed up after less than 18 months and magnetron was replaced under warranty. Second one packed up six months later. It took their service company Xecutronix TEN DAYS to even send me a quote to repair, they have the cheek to charge me for labour on their guaranteed component, then when I accept their quote by responding to their mail, they just ignore it and I only find out TEN DAYS later when I try to find out what happened to my microwave! Poor service and shoddy attitude all round. Sorry I bought this product and won't buy LG again.
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LG Electronics's replyOfficial
23 Jun 2021, 13:26Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply23 Jun 2021, 13:26
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care