LS
Letitia S

1 reviews | Active since Apr 2014

22 Oct 2015, 12:56

at last!!

I placed a complaint on Hello Peter due to my LG G3 Beat giving me problems, I am STILL awaiting on feedback from Vodacom as I only noticed much later that the problem was not with LG. I would therefor like to compliment Mr. Velly Goodman from LG, as he was the only one who followed up for me and came back to me with reasonable responses and explanations. Due to the fact that the mistake was VODACOM's and he supported me with feedback and solutions really comes to the conclusion that he was not in the position to fix the problem himself but was doing the effort to assist me best he could. I would like to thank him for his help and effort which was much appreciated, I have however noticed that the problem lies with Vodacom and will take this futher with their head offices. I would also like to apologise to Velly as I admit to being a \difficult"customer being really frustrated with this new phone I have bought. I would also like if LG could take note that the LG G3 freezes during calls"

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Replies (1)
LG Electronics
LG Electronics's reply22 Oct 2015, 13:06
Official
Hello barfoot.l,

It is indeed pleasing to receive complimentary remarks about our service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.

Kind Regards.

LG Customer Care.

Best regards,