PB
Paul B
1 reviews | Active since Feb 2021
12 Feb 2025, 17:34
Appliance repair nightmare
Worst service ever from LG Home solutions at Growthpoint in Midrand! Nobody bothers picking up their phones or responding to email or WhatsApp queries at all. Will flat out ignore you. Really extremely frustrating!!! And so is Xecutronics!! What the hell LG! Your after sales service support sucks! Non existent! Then complain on Google and get a lame automated response that you can't reply to. I normally recommend LG to my clients but not any more purely based on this fact. You suck and your agents SUCK!!!!! Give me the number of your head office,...i'll be an agent/supplier then show you how its done and do it properly
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LG Electronics's replyOfficial
04 Mar 2025, 11:08My name is Olivia and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you.
Thank you for sharing your information with us. I've promptly forwarded it to the appropriate department for resolution. Your support reference number is VCU*** Please expect a call from our team soon. We appreciate your patience and understanding.
Thank you for sharing your information with us. I've promptly forwarded it to the appropriate department for resolution. Your support reference number is VCU*** Please expect a call from our team soon. We appreciate your patience and understanding.
LG Electronics's reply04 Mar 2025, 11:08
Official
My name is Olivia and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you.
Thank you for sharing your information with us. I've promptly forwarded it to the appropriate department for resolution. Your support reference number is VCU*** Please expect a call from our team soon. We appreciate your patience and understanding.
Thank you for sharing your information with us. I've promptly forwarded it to the appropriate department for resolution. Your support reference number is VCU*** Please expect a call from our team soon. We appreciate your patience and understanding.