After sales service

3 years ago I bought a LG TV and paid R45000 for it. I bought the top of the range 86 inch nano cell TV, expecting I would get what I paid for. About 6 months later the TV could not switch on and off by itself. I manually switched it on and off every time. This did not bother me. I recently tried to unpair and repair my remote to the TV. I then basically was unable to use my remote from there. I have tried calling LG, tried to speak to their WhatsApp service without any progress. It seems that my own effort of reading blogs knows more about the LG support staff themselves. I have tried calling their contact centre and the line just drops. Now I have a TV that I am unable to use and no idea how ti fix this issue. I believe it has something to do with the infrared. I hope LG would consider sorting out my problem under warranty as this after service is really not up to standard.