After Sales Appalling: will never buy LG again

A few months ago I reported 2 faults with my LG fridge and asked for a technician to come around and fix it. I took the trouble of photographing the two problems and explaining the faults in a detailed email. The technician duly came around but had not been told what the problems were. He said he needed parts and would phone to arrange to come back. He has yet to phone ( some 2 and a half months later ), but I have phoned at least 8 times. Each time I get the stock response \ Has the technician not called you