TS
Tricia S

1 reviews | Active since Oct 2015

28 Mar 2022, 14:50

Absolutely disgusting after sales service.

Absolutely shocking service, I really wish there were minus stars to rate. First of all I battled to get anyone on the phone when i eventually did, I had to pay R659 for a callout fee - which seems a lot compared to the callout fee for other technicians. But then the quote to repair came in at R 7330 - this for a TV that was less than that new and even today is only R7500 to buy BRAND NEW. How can that be? And how, after getting a detailed description of the fault do they not know that. Disgusting, it's nothing more than a **** to make money from callout. I've tried to discuss this but all they say is that that's the price take it or leave it. So basically throw away your TV and buy a new one. Which i will do but it definitely won't be LG.

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Replies (1)
LG Electronics
LG Electronics's reply29 Mar 2022, 15:29
Official
 Good Day. Thank you for contacting LG Customer Care Center. Thank you for bringing this issue to our attention and we are sorry to hear about your bad experience.  

Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback. The reference for the complaint is as follows: VCU***

Kind Regards
LG Customer Care.