A FINE/FINE PRINT STORY? LG REPAIR CENTRE in Montague Gardens who claim they are independent of LG.

<p>Hallo Peter ,</p> <p>On:</p> <p>· 26 Feb 16 -On behalf of my Parents whom have been on pension for some time and therfore money is a serious consideration I took their LG Fridge/Freezer in to LG SERVICES (ET 15 Electronics (Pty) Ltd Tel: ***) in Montague Gardens, Cape Town.</p> <p>· Upfront I made a point to inform them that my folks are pensioners and that cost decisions would be important;</p> <p>· Feb 16 - I paid in their R200 assessment fee;</p> <p>· 26 Feb 16 – Quote ref no: QU116479 for R1125.00 for Assessment fee, Re-Gas and labour was emailed to me.</p> <p>· 29 March 16 – after receiving monies from my Dad’s pension I paid the R1125.00. No acknowledgement of payment was received;</p> <p>· 22 April 2016 - I received a second Quote Ref no: QU117779 for R1840.00 for Re-Gas and Compressor replacement.</p> <p> </p> <p>This Fridge now sits at a total cost of R3,165.00 to repair and there is no doubt that if this information was made available at the start it would have made sense to get a new fridge which would have come with a year plus of guarantee.</p> <p> </p> <p>Questions that arose are:</p> <p>· How is it that the compressor could not be reasonably tested at start?</p> <p>· Is LG not a large company that associates themselves with reputable Services Centres that are experts whom will reduce risk of this happening as opposed to the small guy in the street. I approached a small Service Centre and the Owner said that when it happened to him he honoured the repair at his own cost?</p> <p>· Based on interactions with LG SERVICES the fact that this repair was for Pensioners bour no extra consideration on any level, they just did not care.</p> <p> </p> <p>LG SERVICES’s answer is that I signed the fine print when I brought the Fridge/Freezer in, which I do not dispute, but we all know that that may be abused? </p>