AP
Alexander P

1 reviews | Active since Sept 2015

21 Sept 2015, 22:18

18 months old TV and told it is fit for the bin ?

I bought a new lLG 3D smart TV 18 months ago and the LED screen is now faulty so lg accredited repairers said to call LG as this should not happen to a TV as new as this so that's what I done was told that it was a different number and that they would pass my number on to the relevant department and they called me back 2days later when I told them what had happened was told that it was a thing that could happen with mass production electronics when I then asked what could be done about it the person on the phone said the best we can do is 30% of the cost of the repair but I had to pay for the full repair and then send in a request for the 30% and it would be assessed to see weather I would receive it. As the repair was 95%of the cost of the TV I don't think this was worth it I also don't think that a TV should only last 18 months before it has to be replaced. I think that when I replace my TV I will be going to Samsung or anyone other than LG as this has put me well and truly off them for life the repairer said that that was the worst offer he had ever heard of for a TV as new as the one we had.DONT BUY LG ELECTRONICS

0
Replies (1)
LG Electronics
LG Electronics's reply22 Sept 2015, 06:39
Official
Hello Alexthedecorator,

Good Morning,
Thank you for notifying us of your complaint regarding your TV.An agent will be in contact with you to further assist during business hours today.

Kind Regards
LG Service