1 week late, and arrive unprepared

We reported out LG tumble dryer (condenser) to LG as it has a motor issue.<br> We then logged the call with the PE branch over a week ago.<br> 4 days after logging call they call us to say they coming. 4 days late and not the day they said they were coming. we were not in at this stage.<br> We then called the office again on the 5th October at 11am and was told the person we need to speak to was on tea. we asked them to call us back. they never did<br> 4 hours later we call again and ask for the manager and are told they are not in.<br> today 6th they arrive to collect the dryer. it is bolted to the LG washing machine with the LG bracket<br> collection team have no tools to unbolt<br> I then demand the manager calls me.<br> Sibokazi calls me<br> tells me that the manager is not in.<br> she also said she called us back yesterday which is a blatant lie. WE called them back to ask why NO-ONE had called us back. we have all our calls recorded to back this up.<br> I ask for the manager to call me, manager wyn is still not available.<br> <br> When a manager is never around it explains why the service is appalling <br> <br> We bought LG because it the products reputation an quality.<br> i regret doing this as the service after sales is **** to be hon