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It's been 6 months now since I'm trying to order parts from LG for our washing machine top loader,the door lock broke and because of that the machine are not able to work because it thinks the door are still open,I called them and they did inform me that they are only working with agents and gave me numbers the agents are so rude and talk bad behind LG's back,saying they don't know what they doing and they are not working with my part,it's now so bad that I need to replace another part because of struggling to make it work.i have called the whole week and phones are dropped in my ear now because they know by now.i don't know which way to go now as the new agent that I contacted are also no calling me back( ekibana appliances) I promise myself never ever to buy another LG appliance in my life ever again,thank you for this platform.