SHOCKING CUSTOMER AFTER SALES SERVICE!!!

In October 2020, 9 months after purchasing a new LEXUS LX 450, we found out that both front tyres were worn on the inside, right to the metal. That is after ONLY 23000km’s! No one wants to take responsibility and I am shoved from one place to the other, having had excuses, a report stating “mechanical failure” was all I received, which leaves this specific report open to anything! I so far spend over R 10000.00 on tyres and other expenditure, related to my problem! I have also spent endless hours travelling to dealers, tyre places etc., not to forget the endless phone calls I had to make. I think that LEXUS should inform his clients, that once you purchased the vehicle, you on your own and there is not much support coming forward and the lack of knowledge about their product is another frightening fact. I also own a Toyota Landcruiser 200 VX, which I purchased in 2017 out of the box and had a similar problem with the front tyres, the front tyres showing signs of “flat spots” were Toyota Ballito intervened and had the Tyre manufacturer helping out with 50% of my new tyre purchase and the vehicle had over 50000km’s on the clock. To highlight the insult by LEXUS, of not taking responsibility, nor trying to receive answers from DUNLOP, the tyre manufacturer, I had a compressor fitted (same then in my Landcruiser 200 VX, which is built into the right-hand side boot panel. After the compressor was installed, I find out that the metal, behind the panel was cut out too short by the technician but did not insist to have a new panel, if not even a new car provided to me, but rather (now it seems to me idiotic under the circumstances!!!) took it upon myself to fix the opening with silicon. And then not to forget to mention that it took 8 months to get the LEXUS smart app working! But as I mentioned at the beginning, my primary concern are my tyres and after exhausting my options, I contacted LEXUS SA on Friday the 27th November 2020 and was promised (as per enclosed shortened clip of my recorded conversation) that someone will come back to me , even if no news had been received by close of business. ANOTHER EMPTY PROMISE. I FIND THE TREATMENT I HAVE RECEIVED RATHER FRIGHTENING, AFTER HAVING SPEND CLOSE TO 2 MILLION RAND! Have I mentioned that I am a fleet owner of over 20 Toyotas?