pathetic and poor service

Good day

I hope to get a positive response.

I had purchased a pre-owned BMW F30 from Lexus Midrand on the 17/10/2018, I picked up the car around the 19/10/2018 and about a day later after the vehicle was picked up, My husband had noticed a noise coming from the rear tyres and from the front driver side. My Husband contacted Lexus Midrand on the 29/10/2018 and spoke to Dominic the manager who advised that he should bring the car in and my husband advised that he will bring the car in on the Saturday 3/11/2018 which Dominic said that's fine he will make arrangements as he will not be there however there were no technicians available to tend to the car. My Husband than contacted him the same day and advised him to make arrangements again. Contact again on the 5/11/2018 and spoke to Dominic and he said that he will advise once he returns to JHB from DBN and my husband was waiting for his call. He sent Dominic a text with no response and called him and no answer.

Than on the 28/11/2018 my Husband took the car to lexus midrand and the technician had a look and said rear wheel bearings and tierod end right.

Made and appointment again the 30/11/2018 and took the car to Lexus again and my husband and the sales lady Goitse who sold us the car, took it over to VA Auto in Midrand where he waited the whole day just to be said that the wheel bearings ordered by lexus was wrong and the tierod end ordered by lexus was wrong instead it is the steering rack. So they needed the car to stay over to be worked on.

My husband went to Lexus midrand yet again on the 3/12/2018 to drop of the car and was told By Dominic the Manager that he will get the car back all sorted out in 4 days.

Going up and down to Lexus from my own pocket and taking off days from work for something that should have been attended too and resolved.

On the 10/12/2018 and the car is still at VA auto who are struggling with the steering rack.

This is pathetic and utterly poor service from such a well recognized dealer.

There has been 4 payments of the car which has already went off and still nothing has been done to assist us. Dominic advised that he will advised us in the Jan 2019 as to when to bring the car in and we still waiting for that call, my husband texted him and to no avail.

I needed a car for work hence app**** for it but now have no transport however I’m paying for something that I don’t use. I will pursue this this further, legally.

This needs to be resolved as soon as possible