Lexus SA NO PARTS, NO CAll BACK FROM PRUDENCE!!!

Lexus SA poor customer service and lack of parts after minor accident. Prudence fails to call me back. Limpopo Toyota was given an ETA for the R/H headlight on my 2015 ES250 for the 06/02/2023. Then when the parts department look again on the order system on 07/02/2023, there is no longer even an ETA for this part?! I do sales withn my car and now I am stuck and broke from paying to use alternative transport. HOW`S THAT FOR A PREMIUM BRAND EXPERIENCE?!! Lexus SA please send me a car to use before I get retrenched due to lack of sales and transport.