Lexus not taking South African opelation serious

<p>I am here to add to a list of customers who are unhappy about Lexus and their after sales service. The main complaint being the delay in fixing my car as a result of keeping their parts in Japan. My car was taken to Lexus Boksburg on the 6 of January for fixing after it the engine was flooded. To this date they have not started with repair work because they order parts one at a time with a turnaround of 21 days per order. Meanwhile, unlike their overseas we don't even get offered loan cars for all the hardships caused by their delaying parts policy. I wish they had informed me before buying the car of this unfair practice I would have bought from manufacturers who have invested here.</p> <p>I am not even receiving update from the dealership. ..just silence. I am unable to do my work as a result of their uncaring practices.</p>