Lack of Perfection - Keep Pursuing

I purchased my SECOND lexus from Gateway in June 2014. I traded in my IS250 for an ES250. The sale process had some issues that were eventually resolved-poor service from the sale person was one of them. Took my car in for its first service later in that year only to find out that my service plan was a very basic one - only covering brake pads. This was never explained to me during the purchase and with my previous lexus i had a full service plan that covered all consumable items. Now I could not even change wiper blades. When i queried this, I was told there was nothing they could do. When I spoke to the Lexus head office, I was told that the Gateway dealership said that it not their problem as I has signed the sale agreement and should have checked. But this point was never raised with me during the sale process. I received a very bad attitude from Lexus Gateway with the Manager saying it was not their problem - and it was my word against theirs. So much for Customer is King with Lexus. And so much for brand loyalty. Will definitely NOT support Lexus in future and Im now searching for a new car, Which is a pity cause i really enjoyed the drive.